Return & Refund Policy
We want you to be satisfied with your purchase. Please read our policy carefully before requesting a return or refund.
1. Eligibility for Returns
- Returns are accepted only within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Items that are used, damaged, or tampered with will not be accepted.
2. Non-Returnable Items
- Opened or used vitamins, skincare, haircare, face wash, cleanser, shampoo, or similar personal care products.
- Products purchased on sale or special offers (unless damaged or defective).
3. Damaged or Incorrect Products
- If you receive a damaged, defective, or wrong item, contact customer support within 48 hours of delivery.
- Provide clear photos/videos as proof for verification.
4. Refund Process
- Once the return is approved and received, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
5. Return Shipping
- For damaged or incorrect products, return shipping will be covered.
- For other approved returns, shipping charges may be deducted from the refund.
6. How to Request a Return
- Send your request to: weurbanasthetic@gmail.com
- Include your order details, reason for return, and proof (if applicable).
7. Cancellation Policy
- Orders can be cancelled only before they are shipped.
This policy ensures hygiene and safety standards for all personal care products.